Comments on: Offshore call centre rant

by: Shourov Bhattacharya

Mon, 18 Jul 2005 08:05:23 +0000

Exactly what I’ve worked out - as soon as you hear that pause, you know it’s a spam call. But I am always polite, because you know the callers are only trying to make a living. If they are lying, it’s because head office has trained them to lie. All things considered, it’s gotta be some of the worst work going around.

by: hank

Sun, 10 Jul 2005 08:03:11 +0000

Looking at the bigger picture of course, yes, you have to understand that at the end of the day, these people who graduate from college and aspire to working in a call centre in Bangalore or Mumbai have the real disadvantage relatively speaking. I’ve done call centre work, and felt the demands of the job and the emotional drain of dealing with hostile customers, and can only imagine how much worse it is from this offshore type of centre. I guess the bigger picture is one showing the effects of economic rationalism on business decision making, and the forces of the global market world we live in.

by: Amit Karmakar

Sun, 10 Jul 2005 06:09:28 +0000

Sad but true. Unfortunate part of the entire story are the people who get the brickbatting from both ends. They are the people who get abused from the potential customers they call and also for being in that high pressured tele-marketing atmosphere. Business decisions! I’d leave it at that!

by: hank

Tue, 05 Jul 2005 23:45:00 +0000

Now that’s a story, Brad. I would suggest anyone considering getting a mobile phone, or indeed struggling with a phone company or other service, read through Brad’s links…

by: Brad Dixon

Tue, 05 Jul 2005 19:10:31 +0000

My first experience with an Indian call centre was trying to get an ordeal with a mobile phone saleswoman sorted out. Considering customer service is one of the bigger opinion-forming aspects of the retail industry, you'd think companies would try a bit harder to NOT alienate and frustrate their customers. Rational people tend to understand that concept, and yet the problem is still here. That's probably why rational people never make these decisions.

by: Ross R

Mon, 30 May 2005 10:38:27 +0000

and Hank I have to say the worst are those pre-recorded messages … you know the drill… the phone rings you pick it up and a tape recorded message tells you you have won a brand new car and that you can call and claim the car at a cost of $4 a minute… what a scam… I wish I thought of it…

by: Elly

Mon, 18 Apr 2005 23:37:43 +0000

I shouldn’t laugh but boy was that an entertaining read! lol And those names of those ppl! Yep definately liars. We’re lucky we don’t have to deal with any calls like that. Do you get them often? Maybe you should get a silent number?